About

Mark Leather Physiotherapy

Patient Complaint Procedure

MLP strives to attain the highest standards of service delivery. It is important that you, as the patient, have the opportunity to make a complaint about any aspect of the service that you are receiving. Please be assured that making a complaint will not affect the service that you receive from the company. If you, a relative or another person acting on your behalf, wish to make a complaint, we would be grateful if we could be informed as soon as possible. You can make a complaint through any of the following means:

- Email us directly on This email address is being protected from spambots. You need JavaScript enabled to view it.
- Complete a 'Feedback' form found under the Patient Resource section of the website by clicking here
- Call us on 07539 286303
- Write to our Company Director Mark Leather at the following address:

Lower Ashley's
Ashley's Farm
Tatham
Lancaster
LA2 8PH

- Once we receive the complaint, we will commence a comprehensive investigation and our staff will strive to resolve your issue as soon as possible. The details of the complaint may also be requested in a written format.
- We will regularly keep you informed as to how the investigation is progressing to ensure you remain fully involved in the procedure and any subsequent actions which are taken.
- Where appropriate, the disciplinary process with clinician will commence, involving written warning or removal from our clinic list.
- If you have a concern about any aspect of the service that you are receiving and do not wish to make a formal complaint about it, please do not hesitate to let us know via the above channels.
- MLP welcomes any comments or suggestions that you feel would improve the service you are receiving.
- In addition, we would welcome any positive feedback about the company and your subsequent experiences

The above procedure is also to be followed if the complaint originates from any organisation, referring party or insurer etc who are utilising any one of our company services.

We Are Recruiting!

We are currently looking for self-employed clinicians and clinics in various locations nationally including; County Durham, Teesside, Sunderland, Newcastle upon Tyne, Cumbria and the Midlands amongst others.

Please contact us for further information.

Contact Us

What our
clients say.

  • Robbie Fowler

    Undoubtedly one of the best guys I've worked with.

    Robbie Fowler

  • Peter Shilton

    An integral part of my back room staff

    Peter Shilton

  • Josh Vela

    One of the best I've worked with. I had been out with a cartilage tear for around 6 to 8 weeks, my rehab was fantastic and I came back much fitter much stronger and a better player.

    Josh Vela

    Mark Leather Physiotherapy Accreditations